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Cross Cultural Communication

As companies today become more globalised with a record diverse workforce, individuals from different geographies, backgrounds and cultures need to be aware of their own unconscious bias and preconceived notions when dealing with others. It is potentially risky to use a singular approach in a multicultural environment. It is also critically important to understand how cultural differences would influence our verbal and non-verbal communication styles and adopt strategies to better understand and communicate with each other. Learn practical tools to narrow the gap brought about by these cultural differences which will in turn fuel more inclusion, collaboration and business outcomes at the workplace.

Target audience

Leaders and professionals who could benefit from learning strategies in communicating more effectively with others in a multi-cultural work environment.

Learning Outcomes

Identify the key elements (such as social norms, cultural proximity and language systems) that attribute to cultural differences;
Heighten your self-awareness and be conscious of the potential trap in cultural appropriation;
Acknowledge your own unconscious bias and learn to ask culturally appropriate questions to foster mutual understanding;
Manage your anxiety by understanding their cultural norms;
Learn how to manage and motivate teams globally;
Learn important techniques in engaging others both in person and virtually;
Learn how to convey the right message and appropriate response during conflict;
Practise empathic listening skills and learn how to articulate in a clear and succinct way;
Create psychological safety and inclusivity at the work place that encourages minority groups to share their views and be heard;
Learn the Do's and Don'ts when communicating with someone of a different cultural background;
Adopt key communication tools and strategies that will help you keep an open mind while improving your adaptability in any multicultural environment.

Proposed Duration

2 days. Do write to us below and share with us your learning requirement.

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Cross Cultural Communication

Target audience

Leaders and professionals who could benefit from learning strategies in communicating more effectively with others in a multi-cultural work environment.

Learning Outcomes

Identify the key elements (such as social norms, cultural proximity and language systems) that attribute to cultural differences;

Heighten your self-awareness and be conscious of the potential trap in cultural appropriation;

Acknowledge your own unconscious bias and learn to ask culturally appropriate questions to foster mutual understanding;

Manage your anxiety by understanding their cultural norms;

Learn how to manage and motivate teams globally;

Learn important techniques in engaging others both in person and virtually;

Learn how to convey the right message and appropriate response during conflict;

Practise empathic listening skills and learn how to articulate in a clear and succinct way;

Create psychological safety and inclusivity at the work place that encourages minority groups to share their views and be heard;

Learn the Do's and Don'ts when communicating with someone of a different cultural background;

Adopt key communication tools and strategies that will help you keep an open mind while improving your adaptability in any multicultural environment.

Proposed Duration

2 days. Do write to us below and share with us your learning requirement.

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